Part-Time Guest Services Associate

Computer Museum of America
5000 Commerce Parkway
Roswell, GA 30076

The Computer Museum of America (CMoA) is accepting applications for a part-time Guest Services Associate (6-16 hours/week).

CMoA seeks an outgoing person to welcome and provide visitors with exceptional customer service to the Museum and to manage admission, membership, and gift shop sales and transactions. The Guest Services Associate will perform all functions of the Visitor Services Department in order to provide a high level of customer service to members, visitors, volunteers, and staff.

Please note this job requires weekend hours.

Ideally this person will be interested in history, technology, education, and providing an excellent experience for visitors of all ages.

Responsibilities Perform the daily operation of the Front Desk, providing excellent customer service by contributing to a warm and welcoming environment; Greet and orient patrons to the Museum, collect admission fees, maintain Museum store inventory and assist guests with merchandise, and monitor stocks of literature for events and programs; Promote visitor engagement by informing guests of memberships, upcoming programs, and events; Provide basic information for callers and visitors regarding CMoA and how to properly donate artifacts or volunteer; Perform front line telephone receptionist functions: answer telephone calls promptly and accurately, transfer callers to the appropriate personnel; Monitor walk-ins and maintain awareness of who is present in the building; Assist with Museum Store functions as needed; Assist with the collection of and logging demographic information used for tracking visitation; Assist in the set up and breakdown of programs and events, and light housekeeping when needed; Other duties as assigned (may include assisting other departments with administrative work or special projects).

Qualifications:

• Some retail or restaurant experience preferred;
• Point of Sale experience preferred
• Strong communication skills and the ability to work independently or as part of a team
• Availability on Saturdays, Sundays, holidays, and occasional evenings
• Reliable and punctual attendance required
• Credit and criminal background check required including drug test

Physical Requirements/Working Conditions:

• Exert up to 35-50 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects
• More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money and gift shop items

Hours per week:

6-16 hours per week primarily on Saturdays and Sundays
Job Type: Part-time
Salary: $13.00 – $15.00/hour

Work authorization:

• United States (Required)

To apply, email a cover letter and resume to info@computermuseumofamerica.org with the subject line Part-Time Guest Services Associate